We’re two new graduates, a year ago when we was still students we’ve started a freemium ad-free service (website + multiple apps), within one year we received nearly $100 as donations and we won 3 competitions with a total value of $4000 (3D printer + tablets + phones).
Now that we’ve got more skills and we reached more than 10.000+ users and our service costs us time and money, we decided to work on a new version of our service with a new fresh design and some very innovative and handy features. The problem is, since our users support us because we’ve decided to build a free & ad-free product, we’re afraid that they reject the idea of adding a premium service and don’t pay for it.
After some reflections we’ve decide to have two types of users “normal user” and “premium user“, the last one we’ll cost $4/ year and will have extra features.
My suggestion is, since our users support our free & ad-free product, instead of adding a classic pricing page (which we found all over the net and we all hate it!), we can just add something like “[…] Our user volume is growing each day […] Please donate to keep our service running free & ad-free and enjoy our complete service […]” (which is true by the way)
So my question is, since I’m not a marketer nor a business expert, what is the best way for us, adding a classic Buy button to pay $4 and get premium status with our extra features, or adding a prefilled field with $4 (AT LEAST $4) with a Donate button to get a Donator status (or OurAppNamer status) to get our extra features, or wait to reach millions of users before asking this? 🙂