Have hooked another beta test client for our B2B SaaS product. Is it good to get them on a Service Level Agreement or some type of contract which says you get it free for X period in exchange for-
– being test client and giving regular feedback
– becoming a reference account for us
Etc etc , what else should be listed on such contract and should there even be one? Don’t want to scare them off by forcing a signature but also want them to realize the value, etc..
Anyone done this and have any template or online link to share about this?