We are data startup around cloud/big data. Most of our technical employees are currently working remote (Romania). The problem is that from time to time (every 3 months or so) we are experiencing downtimes because of technical issues.
How do you handle crisis situations in your teams when they fall on a weekend or public holidays ? In our case people do respond but often very late and it always gives me the feeling they believe they are doing the company a favor. This weekend it was only me and the server admin and later another guy joined via chat from his phone.
In general we try to be a very flexible company so that we approve holidays short term (as in tomorrow) or we allow people to take a break during the day to go to the post office etc.
How are other companies handling these situations on weekends ? Is the whole tech team available in case of downtime ? Do you have standby rotations for developers ? Are we too nice with employees or is this simply employee bebavior vs. founder?